Effective Date: September 11, 2026
Remarkable Physiotherapy (“Remarkable Physiotherapy,” “we,” “our,” or “us”) is committed to protecting the privacy, confidentiality, and security of your personal information and personal health information.
This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you:
We handle personal information in accordance with applicable Canadian privacy legislation, including Ontario’s Personal Health Information Protection Act (PHIPA) and, where applicable, Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA). College of Physiotherapists of Ontario
We may collect the following categories of information.
We may collect:
We may collect:
Payment card information is processed through secure third-party payment processors. We do not intentionally store complete credit card information unless required for authorized recurring payments.
Information may be collected when you:
With your consent or where permitted by law, we may also receive information from:
We collect information to:
By providing your information, you consent to its collection, use, and disclosure for the purposes described in this Privacy Policy.
Where required by law, we obtain your express consent before:
You may withdraw consent at any time where permitted by law. Withdrawal of consent may affect our ability to provide certain services.
If you request direct billing, we may disclose necessary information to:
Only information reasonably necessary to process claims will be shared. Under PHIPA, disclosures generally require consent unless otherwise permitted or required by law. IPC Ontario
When you visit our website, we may automatically collect:
This information helps improve website performance and user experience.
Our website may use cookies and similar technologies.
Cookies help us:
You may disable cookies through your browser settings; however, some website features may not function properly.
We may use Google Analytics to understand website traffic.
Google Analytics may collect:
Google Analytics does not identify you personally.
You may opt out by using Google’s Browser Add-on.
We may use advertising services including:
These services may use cookies or tracking technologies to:
Advertising partners may collect limited technical information such as browser type, IP address, pages visited, and device identifiers in accordance with their own privacy policies.
You can manage advertising preferences through your browser or the advertising platforms’ privacy settings.
When you book appointments online, we may collect:
Our booking systems use commercially reasonable security measures to protect your information.
We may contact you regarding:
Marketing emails or promotional messages will only be sent where permitted by law or with your consent. You may unsubscribe at any time.
Photographs, videos, testimonials, or success stories will only be used with your written consent.
You may withdraw your consent at any time for future use.
We do not sell your personal information.
We may share information with:
Information is shared only as necessary and in accordance with applicable law.
We use administrative, technical, and physical safeguards designed to protect your information, including:
While we strive to protect your information, no method of transmission over the Internet or electronic storage is completely secure.
We retain records for as long as required by:
When records are no longer required, they are securely destroyed or permanently de-identified.
Subject to applicable laws, you may request to:
Ontario patients also have rights regarding access, correction, consent, and certain restrictions on sharing (“lock box” requests) under PHIPA. College of Physiotherapists of Ontario
Our services may be provided to minors with the consent of a parent or legal guardian where required by law.
We do not knowingly collect personal information from children without appropriate authorization.
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites.
If we become aware of a breach involving your personal information that poses a real risk of significant harm, we will respond in accordance with applicable legal requirements, including notifying affected individuals and relevant authorities where required. IPC Ontario
We may update this Privacy Policy from time to time.
The latest version will always be available on our website with the updated effective date.
Remarkable Physiotherapy
Address:
8 Shadlock Street, Unit 1
Markham, Ontario L3S 3K9
Phone: (289) 800-0441
WhatsApp: (289) 892-2241
Fax: (289) 800-9396
Email: remarkablephysio@gmail.com
Website: www.remarkablephysio.com