Terms Of Use

Remarkable Physiotherapy

Effective Date: September 11, 2026

1. Acceptance of Terms

Welcome to the website of Remarkable Physiotherapy (“Remarkable Physiotherapy,” “we,” “our,” or “us”).

By accessing or using our website, booking an appointment, communicating with our clinic, or receiving our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

If you do not agree with these Terms, please do not use our website or services.

2. About Remarkable Physiotherapy

Remarkable Physiotherapy provides healthcare services including, but not limited to:

  • Physiotherapy
  • Chiropractic Care
  • Massage Therapy
  • Psychological Services
  • Rehabilitation Programs
  • Motor Vehicle Accident (MVA) Rehabilitation
  • WSIB Rehabilitation
  • Extended Health Benefit Services
  • Orthotics and Bracing
  • Exercise Therapy
  • Wellness Programs

Services may vary depending on practitioner availability and professional scope of practice.

3. Website Use

You agree to use our website only for lawful purposes.

You agree not to:

  • Use the website for fraudulent purposes
  • Attempt unauthorized access
  • Upload malicious software
  • Interfere with website operation
  • Copy website content without permission
  • Use automated systems to scrape information
  • Misrepresent your identity
  • Submit false information

We reserve the right to suspend or terminate access for misuse.

4. Medical Information Disclaimer

Information provided on this website is intended for general educational purposes only.

It does not constitute:

  • Medical advice
  • Diagnosis
  • Treatment recommendations
  • Emergency healthcare

Always seek advice from a qualified healthcare professional regarding your individual condition.

Do not delay seeking medical care based on information found on this website.

If you believe you are experiencing a medical emergency, call 911 or attend your nearest emergency department.

5. No Doctor-Patient Relationship

Visiting this website, reading our content, submitting an inquiry, or interacting with our advertisements does not create a healthcare provider-patient relationship.

A professional relationship begins only after:

  • Registration
  • Completion of required consent forms
  • Initial assessment
  • Acceptance by one of our healthcare providers

6. Appointment Booking

Appointments may be booked:

  • Online
  • By telephone
  • By email
  • In person
  • Through approved third-party booking systems

Appointment requests are not confirmed until you receive confirmation from our clinic.

7. Appointment Attendance

Patients are expected to:

  • Arrive on time
  • Provide accurate information
  • Bring required documentation
  • Inform us of any changes to health status
  • Update insurance information when necessary

Late arrival may reduce treatment time while the full appointment fee may still apply.

8. Cancellation and No-Show Policy

To respect the time of our practitioners and other patients, we require at least 24 hours’ notice to cancel or reschedule an appointment.

Failure to provide adequate notice may result in:

  • A late cancellation fee
  • A no-show fee
  • Loss of promotional or complimentary sessions, where applicable

Repeated missed appointments may affect future scheduling.

9. Fees and Payment

Payment is due at the time services are provided unless other arrangements have been made.

Accepted payment methods may include:

  • Debit
  • Credit Card
  • Cash
  • Electronic Transfer
  • Approved Insurance Direct Billing

Outstanding balances remain the responsibility of the patient.

Failure to pay outstanding amounts may result in suspension of non-emergency services until the account is brought current.

10. Direct Insurance Billing

As a convenience, we may submit claims directly to eligible insurance providers.

However:

  • Direct billing is not guaranteed
  • Coverage verification is not a guarantee of payment
  • Insurance approval is determined solely by your insurer

Patients remain responsible for:

  • Deductibles
  • Co-payments
  • Non-covered services
  • Denied claims
  • Outstanding balances

If a claim is rejected after services have been provided, payment remains the patient’s responsibility.

11. Motor Vehicle Accident (MVA) and WSIB Services

Patients receiving services under:

  • Motor Vehicle Accident Insurance
  • Workplace Safety and Insurance Board (WSIB)

must provide complete and accurate claim information.

Approval by an insurer or WSIB does not guarantee unlimited treatment.

Patients remain responsible for any services not approved or not covered by the applicable payer.

12. Treatment Outcomes

Healthcare outcomes vary from person to person.

We do not guarantee:

  • Complete recovery
  • Pain elimination
  • Specific treatment results
  • Recovery timelines

Treatment recommendations are based on professional clinical judgment.

13. Patient Responsibilities

Patients agree to:

  • Provide truthful information
  • Follow prescribed treatment plans where appropriate
  • Inform practitioners of changes in symptoms
  • Inform us of new medical conditions
  • Notify us of medication changes
  • Follow safety instructions provided during treatment

Failure to provide accurate information may affect treatment.

14. Intellectual Property

All website content, including but not limited to:

  • Logos
  • Text
  • Graphics
  • Images
  • Videos
  • Icons
  • Documents
  • Branding
  • Educational materials

is the property of Remarkable Physiotherapy or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.

You may not reproduce, distribute, modify, or republish our content without prior written permission.

15. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for:

  • Their content
  • Privacy practices
  • Accuracy
  • Availability
  • Services they provide

Use of third-party websites is at your own risk.

16. Advertising and Promotions

From time to time, we may offer:

  • Promotional pricing
  • Free consultations
  • Limited-time offers
  • Discounts
  • Referral programs

Unless otherwise stated:

  • Promotions cannot be combined
  • Promotions have no cash value
  • Offers may end without notice
  • Eligibility requirements may apply

17. User Communications

By contacting our clinic, you consent to receiving communications related to your care, including:

  • Appointment confirmations
  • Appointment reminders
  • Billing notices
  • Insurance updates
  • Treatment-related information

With your consent, we may also send promotional or educational communications. You may opt out of marketing messages at any time.

18. Limitation of Liability

To the fullest extent permitted by law, Remarkable Physiotherapy, its owners, employees, contractors, healthcare professionals, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

  • Use of the website
  • Reliance on website content
  • Temporary website outages
  • Technical errors
  • Delays in communication
  • Third-party services or platforms

Nothing in these Terms limits liability where such limitation is prohibited by law.

19. Indemnification

You agree to indemnify and hold harmless Remarkable Physiotherapy, its owners, directors, employees, contractors, practitioners, and affiliates from any claims, damages, liabilities, losses, costs, or expenses (including reasonable legal fees) arising from:

  • Your misuse of the website
  • Violation of these Terms
  • Submission of false information
  • Unlawful conduct

20. Privacy

Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use, disclose, and protect your personal information.

21. Accessibility

Remarkable Physiotherapy is committed to providing accessible services and complying with applicable accessibility legislation, including the Accessibility for Ontarians with Disabilities Act (AODA).

If you require accommodation, please contact us before your appointment.

22. Governing Law

These Terms and Conditions are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Ontario.

23. Changes to These Terms

We may update these Terms and Conditions at any time.

Changes become effective upon posting on our website.

Continued use of our website or services after changes are posted constitutes acceptance of the revised Terms.

24. Contact Information

Remarkable Physiotherapy

Address:
8 Shadlock Street, Unit 1
Markham, Ontario L3S 3K9

Phone: (289) 800-0441

WhatsApp: (289) 892-2241

Fax: (289) 800-9396

Email: remarkablephysio@gmail.com

Website: www.remarkablephysio.com

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